FAQs
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about Tucks Performance. We've organised the information into categories to help you quickly find the details you need. If you have any other questions, feel free to reach out to us here.
FREQUENTLY ASKED QUESTIONS
General
Who is Tucks Performance?
Tucks Performance is a leading provider of high-quality automotive products, dedicated to delivering exceptional value and service to car enthusiasts across Australia.
What makes us different from other automotive product suppliers?
At Tucks Performance, we pride ourselves on sourcing the finest quality automotive products and providing them at competitive prices. Our dedicated support team and deep understanding of car enthusiasts’ needs set us apart.
Can I visit a physical store or showroom?
Currently, Tucks Performance operates primarily online. This allows us to offer a wider range of products at better prices. We do not have a physical store or showroom at this time.
How often do you add new products to your inventory?
We regularly update our inventory with new products to ensure we are providing the latest in automotive performance technology. Check back often to see what's new! Or, Shop Now!
Do you have customer service support?
Yes, our customer service team is available to help you with any inquiries or issues you may have. They can be reached through email, phone, or our website chat feature during our business hours which are Monday to Friday, 9:00 AM to 5:00 PM (EST).
Do you collaborate with automotive experts for your product selections?
Yes, we work closely with automotive experts and technicians to curate our product offerings. This collaboration helps ensure that we provide high-quality and relevant products for various vehicle makes and models.
FREQUENTLY ASKED QUESTIONS
Shipping
How long does it take to process and ship an order?
Orders are typically processed within 3-4 business days. Once your order is dispatched, you will receive a confirmation email with tracking information.
What shipping options are available?
We provide various shipping options to meet your needs, including standard, expedited, and express shipping. Delivery times and rates depend on your location and the shipping method selected.
How can I track my order?
After your order is dispatched, you will receive a tracking number via email. Alternatively, you can track your order through the shipping carrier's tracking system. Click here to track your order on our website.
Do you offer international shipping?
Yes, we offer international shipping to many countries, although our main focus is on Australia. Please note that international shipping rates and delivery times vary depending on the destination.
How are shipping rates calculated?
Shipping rates are calculated based on the shipping method selected and your location. You can view the estimated shipping cost at checkout before finalising your order.
What should I do if my order hasn’t arrived within the expected timeframe?
If your order hasn't arrived by the end of the expected delivery timeframe, please contact our customer service team. We will help track down your order and ensure it reaches you as soon as possible.
FREQUENTLY ASKED QUESTIONS
Orders
Can I change or cancel my order after placing it?
We are unable to guarantee changes or cancellations once an order is placed due to our quick processing times. However, please contact us immediately if you need to make a change, and we will do our best to accommodate your request depending on the order's status.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with details of the issue. We will prioritise resolving it, either through a replacement or a return process.
What happens if I entered the wrong address?
If you realise that you entered the wrong shipping address, please contact us as soon as possible. We can update the address if the order has not yet been dispatched.
If the order is already on its way, we will need to wait for it to be returned to us before re-sending it to the correct address.
What is your return policy?
To view our current and full Return Policy, please click here.
FREQUENTLY ASKED QUESTIONS
Selecting Products
How do I choose the right products for my vehicle?
You can search our products by category, vehicle make or model. If you need further assistance, our customer support is here to help.
What if I order the wrong part?
If you order the wrong part, please contact us as soon as possible to arrange a return or exchange.
Can I get advice directly from experts before making a purchase?
Absolutely! We have a team of knowledgeable automotive experts ready to assist you. Feel free to contact our customer service with your vehicle details and requirements, and we will provide personalised recommendations.
FREQUENTLY ASKED QUESTIONS
Payment
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details and ensure your information is secure.